Terms and conditions

These Conditions of Sale apply to purchases made on the Italian page of Glix Atelier (glixatelier.com), subject to the exceptions and changes indicated below. These Conditions of Sale and the related documentation comply with Part III, Title III, Chapter I of Legislative Decree 206/2005.

Parties and Policy

This website, at the URL “https://glixatelier.com” (hereinafter, “Glix Atelier Store“) is managed by Paola Monorchio Via Farini 38, 20159 Milan (hereinafter, “Glix Atelier“).

Products purchased on Glix Atelier Store will be sold by Glix Atelier.

Glix Atelier strongly believes in the protection of user privacy.

The purchase of products on the Glix Atelier Store requires the user to accept the Glix Atelier privacy policy. Users are requested to consult the policy for information on how to collect and process personal data of users of the Glix Atelier Store site.

Purchases of products on Glix Atelier Store will be governed by the following terms and conditions of sale (hereinafter, the “Conditions of Sale“).

• 1 – Notes on these Conditions of Sale

These Conditions of Sale apply to all orders and all purchases made on Glix Atelier Store.

As for purchases on Glix Atelier Store, Glix Atelier will send its communications electronically by email or electronic communication. Using this online channel, users acknowledge that all declarations of intent, offers, communications, disclosures and other notices will be issued or provided electronically, except in cases where the law provides for the same in writing.

These Conditions of Sale may be changed from time to time by Glix Atelier, based on the specification relating to the new effective date of their validity on the glixatelier.com website.

Any changes to the Conditions of Sale will apply to orders placed starting from the effective date (included), provided that the Conditions of Sale, as modified, are visible on the site as conditions applicable at that time. Before placing an order for products, users will be given the opportunity to view these Conditions of Sale and will be required to accept them.

• 2 – Purchase through personal account or in “guest” mode

In order to place an order on Glix Atelier Store, the user can create a user account (username and password). The user is required to maintain the confidentiality of his password and limit access to his password and account, and assumes responsibility for every action performed, and for every purchase made, through his account. Alternatively, the user can place the order in “guest” mode, without creating – or accessing – an account.

• 3 – Order execution

To purchase products on Glix Atelier Store, you must:

• have accepted these Conditions of Sale and the Glix Atelier Store privacy policy.
  

• provide your name and address, telephone number, email address, payment details and other requested information;

• provide a valid delivery address (please note that Glix Atelier does not deliver to post office boxes or to automatic parcel distribution points. Orders are shipped by courier and therefore the signature of a natural person will be required upon delivery);

• in case of payment by debit / credit card, be the holder or authorized holder of a valid debit / credit card to purchase the products;
• in the case of payments made via PayPal, be the holder of a PayPal account valid for the purchase of products.

The user can place an order by proceeding to checkout after clicking on the “ADD TO CART” button. The user accepts that his / her order / s is / are a purchase proposal for the product / s indicated in the order pursuant to these Conditions of Sale.

Each product order is considered a separate purchase. All orders are then subject to acceptance by Glix Atelier, which reserves the right to refuse, without having to provide any explanation, any order (including, by way of example but not limited to, orders for which there is suspicion of fraud). The user will be notified in the event that Glix Atelier decides not to accept the order.

The user will have the possibility to review his / her order (s), to read and accept the Conditions of Sale, to check the total price and the characteristics of the order (s) and the information provided, and to correct any errors of insertion before confirming the order (s).

• 4 – Order fulfillment and contract formation

Once the order (s) on Glix Atelier Store has been finalized based on the instructions made available on the site through the procedure for placing orders online, Glix Atelier will send an email to the email address provided, confirming receipt of the / the order (s) and indicating the details of the product (s) ordered (hereinafter, the “Order Receipt Confirmation Email”).

The aforementioned email does not constitute acceptance of the order (s): it is only a confirmation of receipt of the order (s) by Glix Atelier.

The contract between the user and Glix Atelier will be considered concluded only when Glix Atelier sends the user an email to confirm that the product (s) has / have been sent (hereinafter, the “Email of Shipment Confirmation “).

Glix Atelier will not archive an accessible copy of each version of these Conditions of Sale. However, it will send an email with the Conditions of Sale applicable for each purchase together with the Order Receipt Confirmation Email, for future reference by the user.

• 5 – Prices, taxes and duties, shipping and handling charges

The price charged for a product will be the price indicated on the information / presentation page relating to the individual product at the time the user places the order, and will be indicated on the confirmation page that will appear to the user on the screen after the finalization of the order and in the Order Receipt Confirmation Email.

Product prices include VAT or other applicable taxes or duties, but do not include shipping and handling costs.

The shipping and handling costs and the related VAT or other taxes and duties will be indicated separately on a summary screen before finalizing the order, as well as in the Order Receipt Confirmation Email. Shipping and handling costs are determined based on the place and method of delivery selected during the checkout phase.

• 6  – Payment

Payments must be made using one of the methods indicated below, and chosen during the checkout procedure, i.e. by VISA, MasterCard or Paypal.

Depending on the payment method chosen by the user, the payment will take place in one phase (via Paypal) or two phases (by credit cards).

For credit cards (Visa, MasterCard), a debit authorization is required at checkout. The types of credit and debit cards accepted are also indicated at the foot of the page on the glixatelier.com website. In the event that Glix Atelier does not receive the authorization, Glix Atelier reserves the right to cancel the order placed by the user. The value of the purchase (s) will be charged to the respective card once Glix Atelier has sent the User the Shipping Confirmation Email.

In the case of payment with Paypal, the value of the purchase (s) will be charged at the time of checkout.

• 7 – Delivery

Glix Atelier reserves the right to replace the courier responsible for delivering the order. If shipping via express courier is required, we invite the user to select the same as the delivery method.

Each delivery will be preceded by the relative invoice, sent by Glix Atelier via email.

In the event that the user, without reasonable reason, postpones the delivery, or delays the receipt of the delivery after the notification by Glix Atelier that he has attempted to deliver the ordered items to the user, or in the event that the user has provided an incorrect delivery address which resulted in the delivery failure, the package will be returned to Glix Atelier, and Glix Atelier will be relieved of the obligation to deliver the items within the established delivery time.

Orders are processed by courier and a signature will be required upon delivery. If no one is available for signature on delivery, the courier will make a second delivery attempt the next business day. In case of non-delivery even on the second attempt, the courier’s representative will leave a note with the relevant contact details so that the recipient can contact the same courier in order to organize the delivery according to their needs. We remind you that the object of the order will remain available at the courier’s warehouse for 5 working days from the second delivery attempt.

Glix Atelier will not be responsible for delay or non-delivery, if the delay or non-delivery are caused by circumstances beyond its control including, but not limited to, war or terrorist acts, strikes, state of emergency at national or local, failure of transport infrastructures, interruptions in the supply of electricity or other utilities, earthquakes, other natural disasters, postponements or delays in delivery caused by the recipient.

• 8 – Availability of products

If the product that the user intends to order is no longer available, the user will be technically prevented from placing the order on the Glix Atelier Store. Furthermore, in a few exceptional and unpredictable cases, a product indicated on the site as available may be no longer available after placing the order; in this case, the contract between the user and Glix Atelier will not be concluded and the user will be notified about it; the product, therefore, will not be included in the Shipping Confirmation Email that will be sent to the user. In the event that the payment is made before the confirmation of the unavailability of the Product (eg via PayPal), Glix Atelier will refund the sums paid by the user as soon as possible and in any case within thirty days from the communication by Glix Atelier of the unavailability of the Product.

• 9 – Compatibility, product information

The user is asked to check, when placing the order, that the products purchased are compatible with the use to which the user intends to use them. We invite the user to use Glix Atelier Store as the ultimate point of reference when verifying compatibility. In the event of a discrepancy between the contents of Glix Atelier Store and any other site (or any other source of information), the compatibility of the products as indicated on the Glix Atelier Store at the time of purchase will prevail. The user is asked to keep in mind that, due to the limitations of reproducing the images of the products on the screen, the exact color, size and design of the same on the screen may differ from the actual characteristics of the products.

Without prejudice to the above, if the products that the user has received do not correspond to those ordered, or if the delivery is incomplete or if there have been damage in transport, we invite the user, for assistance, to contact info@glixatelier.com without delay, or Glix Atelier by phone within the terms of the law.

• 10 – Ownership of products

The ownership of the products, and the related risk, are transferred from Glix Atelier to the user upon receipt of the products by the latter.

• 11 – Withdrawal, return and refund

Right of withdrawal.
The user has 14 (fourteen) calendar days to withdraw from the contract with Glix Atelier in relation to the item (s) purchased on Glix Atelier Store without providing any explanation, with an unequivocal statement, by registered mail or by email. The period of 14 (fourteen) calendar days starts from the moment of receipt of the item purchased on Glix Atelier Store or, in the case of a contract for the delivery of more than one item, from the moment of receipt of the last article of that contract. In order to respect the deadline of 14 (fourteen) days, the date on which the declaration of withdrawal is sent by the user will prevail. The declaration must be sent to: Glix Atelier, via Carlo Farini 38, 20159 Milan or via email to: info@glixatelier.com

Legal consequences of withdrawal
In case of withdrawal, the products received must be returned within 14 (fourteen) calendar days, in perfect condition. Shipping costs are the responsibility of the user. The refund of the amount paid by the user (including the initial delivery costs) will be made by Glix Atelier within 14 (fourteen) calendar days from receipt of the products to be returned by the user, using the same payment method used by the latter when placing the order. The period of 14 (fourteen) calendar days starts, for the user, from the time of sending the declaration of withdrawal, while, for Glix Atelier, this period starts from the receipt of the returned products. The user can assert his right to reimbursement only after Glix Atelier has received the returned item or in any case if he is able to provide proof of having returned the item within the period of 14 (fourteen ) expected days.

Exceptions to the exercise of the right of withdrawal within the deadline.
The right of withdrawal is not recognized for items produced according to the specifications provided by the user or clearly adapted to his personal needs.

Therefore, we remind you that when the user purchases a set of jewelry and intends to return one or more products for a refund, it is necessary to return the entire set and it will therefore not be possible to partially withdraw from the order in order to return only some of the products made part of the set.

Glix Atelier Policy on returns and disputes

The costs of the return shipment will be charged to the user.

Glix Atelier reserves the right to request compensation for damage to the user for returned products that are damaged or used.

Once Glix Atelier has received and approved the returned items, it will confirm receipt of the same to the user via email, also providing for the refund, which will be confirmed by email. Glix Atelier will refund, indicatively, within thirty (30) days of receiving the email sent by the user, except for the Christmas period and other peak periods.

Glix Atelier may also offer the user, at his choice, the following options as an alternative to the right to reimbursement:
• 1) the user may specifically authorize Glix Atelier to replace the original product with another product; or
• 2) the user may specifically authorize Glix Atelier to issue a voucher. The exercise of these rights is optional and is subject to the discretion and express consent of the user.

• 12 – Guarantees and legal rights

The user will be covered by a legal guarantee for items purchased that prove to be defective. In such cases, the user may • 1. request the repair or replacement of the product (at its discretion, unless such remedies are excessively burdensome or impossible for Glix Atelier),
• 2. if both of the aforementioned primary remedies prove excessively burdensome or impossible for Glix Atelier, the user may ask to terminate the contract (with return of the purchase price by Glix Atelier, subject to the return of the products by the user ) or the reduction of the purchase price;

The purchased item is free from significant defects if, at the time of delivery, it has the agreed quality. To the extent that no specific quality has been agreed between the parties, the purchased item is considered free from significant defects if:

1. is suitable for the use for which it is intended under the contract; and / or

2. it is suitable for the normal use for which it is intended and its quality is that normally found in articles of the same type, and the buyer can expect this quality given the type of article.

The term “quality” includes those characteristics that the buyer can expect based on the declarations on the specific characteristics of the purchased item, made publicly by the seller, the manufacturer or his representative (by way of example but not limited to: on advertising or identification material ), except in the case in which the seller was not aware of the declaration and was not even required to be aware of it, or unless, at the time of stipulation of the contract, the quality has been changed but it is always the same level, or was not relevant to the decision to purchase the item.

Glix Atelier will be responsible for all expenses necessary to remedy the defect; Glix Atelier may refuse to proceed with the type of remedy chosen by the user, if this type of remedy is only possible for a disproportionate expense. In this context, in particular, by way of example but not limited to, the value of the item free from defects, the extent of the defect and the possibility of resorting to alternative remedies without causing substantial damage to the user must be taken into account. In this case, the dispute will be restricted to the alternative remedy; and Glix Atelier will also have the right to refuse the alternative type of remedy, without prejudice to the requirements referred to in point 1 above. If Glix Atelier supplies, in order to remedy a user’s request for a defective product, a product free from defects, Glix Atelier itself may request the return of the defective product.

The user has the right to contest the defect of the purchased product only if he reports the defect to Glix Atelier immediately after having detected it, or immediately after it should reasonably have been detected. Reports of defects made within one month of their discovery are considered timely.

Users are required to keep the order / invoice confirmation (and transmit it to any recipient of a product as a gift) as original proof of purchase of the product which must be attached in order to activate the legal guarantee.

• 13 – Responsibility

These Conditions of Sale establish all the obligations and responsibilities of Glix Atelier regarding the purchase and sale of products through the Glix Atelier Store. In particular, Glix Atelier does not guarantee that the products are suitable for the intended purposes / expectations or requests of the user.

• 14 – Severability

Qualora una delle disposizioni delle presenti Condizioni di Vendita sia ritenuta illecita, nulla o, per qualsiasi motivo, inapplicabile, tale disposizione sarà ritenuta scindibile dalle presenti Condizioni di Vendita e non avrà effetti sulla validità né sull’applicabilità delle disposizioni restanti. La disposizione illecita, nulla o che risulta inapplicabile per qualsiasi motivo, sarà sostituita da una disposizione valida la cui ratio o “scopo economico” si avvicini il più possibile alla disposizione illecita, nulla o che risulta per qualsiasi motivo inapplicabile.

• 15 – Contacts

Glix Atelier will help users with reference to questions or disputes relating to orders placed on Glix Atelier Store by email at info@glixatelier.com.

For orders and deliveries in ITALY: Users can contact Glix Atelier by email (info@glixatelier.com) or in writing at Glix Atelier – Via Carlo Farini 38, 20159 Milan – Italy

• 16 – Applicable law

These Conditions of Sale and the purchase of products from Glix Atelier through Glix Atelier Store will be governed by, and interpreted according to, Italian law. In the event of disputes relating to the purchase contract of the products or in any case in relation to the purchase procedure on Glix Atelier Store or in relation to these Conditions of Sale, the user will always have the right to appeal to the Court of his place of residence or domicile.